Shipping & Delivery Policy
1. Overview
At FPI we aim to provide seamless and efficient service delivery for our customers. This Shipping & Delivery Policy outlines the terms related to the delivery of our products and services.
2. Digital Products & Services
For digital services such as payment gateway activation, API access, or software subscriptions:
- Delivery is instant upon successful transaction and verification.
- You will receive an email confirmation with relevant details immediately after completing the process.
- In case of delays due to verification requirements, our team will notify you via email or dashboard notifications.
3. Physical Products (if applicable)
If you have ordered any hardware devices (e.g., POS machines), the following applies:
- Shipping Time: Orders are typically processed within 1-2 business days and shipped via trusted courier partners.
- Delivery Timeline: Estimated delivery is 3-7 business days, depending on your location.
- Shipping Charges: Any applicable shipping fees will be displayed at checkout.
4. Tracking & Order Updates
- For digital services, order status can be tracked via your FPI dashboard.
- For physical products, a tracking link will be shared via email/SMS once the item is dispatched.
5. Delivery Issues
- If you do not receive your digital service confirmation within 24 hours, please check your spam folder or contact our support team.
- For physical products, if your order is delayed beyond the estimated delivery date, contact us for assistance.
6. Contact Us
For any shipping or delivery-related queries, reach out to us at:
📧 [email protected]