Complaint Resolution Policy

Purpose and Scope

This policy outlines the procedures for addressing and resolving complaints from students, faculty, and other stakeholders regarding our programs and services. The goal is to ensure that complaints are handled in a fair, transparent, and timely manner.

This policy applies to all complaints related to FP&A Professionals Institute 's programs, services, and operations.

Procedure for Filing a Complaint

1. Initial Complaint Submission

Complaints should be submitted by email at [email protected]. Please include all relevant details such as the

nature of the complaint, individuals involved, and any supporting documentation.

2. Acknowledgment of Complaint

Upon receipt of the complaint, an acknowledgment will be sent within 7 business days.

3. Review and Investigation 

The complaint will be reviewed by FP&A Professionals Institute's admin team. If necessary, additional information may be requested from the complainant. The investigation will be completed within 30 days from the date of acknowledgment.

4. Resolution

After the investigation, a resolution will be communicated to the complainant by email. The resolution will include findings and any corrective actions taken.

5. Appeal Process 

If the complainant is not satisfied with the resolution, they may appeal the decision within 7 days. The appeal will be reviewed by a higher authority within the Institute, and a final decision will be made.

For submitting complaints, please contact: Email: [email protected]